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Five Star Reviews

Frequently Asked

Why do some shirts need to be hand finished at an extra cost instead of done by the machines?

Not all shirts are made to go through a professional laundry. Your cotton or cotton blend business shirt is certainly made for this type of laundering but we are now seeing so many more fabric choices for men's shirts. Many shirts now are made of rayon or spandex or have these fibers in them. Rayon and spandex are not made for professional laundering. They can be laundered in our plant but they can not be pressed on the laundering machines. They do need to be pressed by hand where we have the ability to adjust the heat for these fabrics. This is more labor intensive and therefore they are more to finish than cotton shirts.

Why do women's shirts cost more to clean than men's shirts?

We do not charge more for women's shirts. We do however charge more for a shirt that requires hand ironing. A shirt is hand ironed when it is too large or too small to fit on the shirt pressing units. Or if there is detailing (fancy buttons, ruffles, snaps) or it is tailored to fit snug. It is then charged more whether it is a man's or a woman's.

Why does a shirt cost less to launder than dryclean?

All dry cleaning is hand finished and involves much more labor than cleaning and pressing shirts. Shirts are done almost exclusively by machine and are done in large volume. The volume and speed of the machines combined with the lower amount of labor required to do them account for the lower price than dry cleaning.

Why is there a discoloration on the armhole seams of my shirts?

Some manufacturers may use adhesives or other materials in the armhole seams on men's wrinkle-free shirts. This material is used to prevent puckering of the armhole seams if washed at home. When this material is commercially pressed , the heat softens the material, which results in local staining and stiffness in the seams. On white shirts, the staining will often have a yellow or grey cast, while colored shirts may appear darker or shaded in the area. This damage may occur after the first cleaning or may not show up until later cleaning and pressing.

Prevention of this damage is not possible since it cannot be identified prior to cleaning. The damage has usually been seen on wrinkle free shirts made with a cotton/polyester blend. Some of these shirts are labeled wrinkle-free, while many others are advertised wrinkle-free even though they don't have a permanent label identifying them as such.

Will you replace my shirt buttons for free?

Yes we will. Any cracked, broken or missing buttons will be automatically replaced to ensure that your shirt is ready to wear.

How should I store my clothing for next season?

  1. Be sure clothes are clean, before putting them away. Insects such as moths, crickets and silverfish are attracted to food, perfume, body oil, and perspiration.
  2. Store in a dry, well ventilated area. Temperature swings can cause moisture to form in clothing and create mildew problems.
  3. Don't store clothes in the poly bags from the drycleaner. Over time, these bags can promote moisture. These bags should be removed when your clothes are brought home from the drycleaner.
  4. Avoid direct exposure to sunlight or artificial light that can cause fading.
  5. If you have cedar chests or closets in your home, renew the cedar every few years. Cedar must be re-sanded or fresh cedar oil applied to retain its effectiveness.

I’ve noticed some "dark spots", almost like raindrops on the shoulder area of my favorite silk blouse. What can they be?

Some silk dyes bleed or change color when exposed to solutions containing alcohol. Use deodorant, perfume and hair spray before you dress. If you need to pull your blouse over your head before using hair spray, protect your garment with a towel around your shoulders.

Here's another silk tip: Never leave a silk garment exposed to sunlight or high wattage artificial light. When transporting your silks to and from the cleaners, keep them in a bag or lay them in your trunk

Is it safer to launder or dry clean my clothes?

It depends upon the garment. The safest way is to follow the care label. Our staff are well trained in fabrics and their structure in evaluating what may be best for your garment. They will also take the time to discuss any obvious problems that could occur in processing your garment in a manner that is necessary to achieve removal of stains.

I've been seeing commercials on TV about a product called Dryel. They make it sound like I can dryclean all my clothes at home in my clothes dryer. Is that possible?

Oh, if it were only that simple! That depends on what the word "clean" means! When you launder your clothes at home, you immerse them in water containing agents to aid in soil removal and retention of whiteness and brightness. You choose hot or cold water, normal or delicate cycle, and also select the length of agitation time, and decide whether to rinse once or twice. When your garments are professionally dry cleaned they also are totally immersed not in water but in solvents with the addition of detergent, brighteners and sizing. The dry cleaning cycle is computer controlled to ensure that each type of fiber, fabric, garment or household item receives the proper amount cleaning time, "rinsing" extraction, and just the right amount of drying time at the right temperature.

Dryel offers you spotting solutions and a bag to put your garments in and then instructs you to put it in the dryer for a specific amount of time. Your garments are not totally immersed in a solution containing cleaning agents, they are not rinsed. We have found that the spotting solution can be effective on many water soluble stains. It is not effective on solvent soluble stains or combination stains. Dryel will give your garments a "fresh" odor after they have been tumbled. If that's what you're looking for, I would suggest to you that a fabric softener sheet would have the same effect!

My friends keep telling me that club soda and hair spray are two of the best things for me to use in trying to get spots out. It that true?

I see trouble! Even water can cause problems on certain fabrics, dyes and sizing. If you want to try anything, please pre-test an unexposed seam. Wet the fabric and blot it with a white cloth. Rubbing while wet during home spotting can distort the yarns, causing light areas or chafing. Allow the area to air dry to determine if the dye or sizing have been disturbed.